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The warehouse will not open and check if each order is branded or fake. Usually, they get the clue from your order information online or the outer packaging of the parcel.
If you insist on ordering branded or replica through Taobao, tell your sellers to use simple, neutral packaging and try not to expose the brand logo. Take a quick look at it to ensure your items are not on that list. If you are still not sure, I suggest you contact the forwarder support, provide them the product link, they will give you a correct answer. If you still want to buy prohibited items from Taobao, you have to use a Taobao agent who can provide various shipping solutions to ship these items to you.
Some pre-orderings require you to confirm receipt first, some require you to pay twice, some require you to pay the rest at another link, these situations may cause the warehouse system can not recognize your order,.
As you can see, Taobao direct only supports a few countries. If you live in Europe or other areas, purchasing from Taobao directly is not an option.
One of the major difficulties you are facing to shop on Taobao is the Chinese language. In order to solve this obstacle, you need some tools to get the single page or the whole website translated into your own language.
This browser enables instant webpage translation into English, a prerequisite for comfortable Taobao.
Unless, of course, you are fluent in reading Chinese. This method is far preferable to individual-word translating because you get the big picture. Note: Switch to the original Chinese webpage when you do an action like submit a form or click a button. Action may not work on a translated page. Once your account is locked or frozen and the number you left there is invalid, it is very very hard to unlock it!
Open an account on PC is very easy because it provides an English version of the sign-up now. I have written another post on how to register a Taobao account. Taobao frequently holds or blocks your account if they detect you try to login from a different device or IP.
I strongly recommend you use this way to create your Taobao account. Aliwangwang is a chat software like skype, you are able to use it to chat with sellers on Seller there also use it as the primary tool to send important messages to you.
But aliwangwang account can not be registered separately. So after creating a Taobao account, you can download and sign in aliwangwang for future communication directly with the seller. The first thing I suggest you do after registering your account is to add your own shipping address. Taobao allows you to save up to 20 shipping addresses. Be sure the cellphone number is correct as the forwarder or your local courier will send you messages when your parcel is moving.
It is important to note that changing your shipping address after you have submitted your order is very tricky, so make sure you input the correct shipping address before you submit your order. If you want to change your shipping address after the seller ships out your order, you will have to cancel the order and place a new one.
You can use product image and English keywords to search on Taobao. Browse and shop in the translated Taobao. Look familiar? You can learn more about seller rating and buyer reviews from this post. Tip 2: Never buy from a new seller with zero or few ratings no matter how good their price is. After confirming your shipping address, you will see the different shipping options to your address. If you are from Singapore, you will see all 4 shipping options in the screenshot above Label 2 — Label 5.
If your shipping address is from the United States, you will only see 2 options Label 3 and Label 5. This is a pick-up option, in some places you can choose to pick up your order at the pick-up point yourself. Your local courier company will first store the order at the pick-up location and you will pick it up yourself. The difference is that label 2 is shipping orders from China to your country by sea and label 3 is shipping orders to your country by air. Whether you choose air or sea, they are both door to door.
After you submit and pay for the order, Taobao will automatically generate a China warehouse address with your unique ID for your order, and the seller will send the order to this China address. If you have special requests, for example, if you want the seller to pack the package smaller to save shipping costs, you need to tell the seller on Aliwangwang. When your package arrives at the warehouse, the warehouse staff will check and measure your package.
If it meets their rules, they will measure, weigh, and update the international shipping information in your Taobao account. This explains why your order has arrived in the warehouse for several days but you still can not see the order status update in your account. All your orders will be sent to you directly as individual packages. But sometimes the estimated international shipping fee by the Taobao system may not be correct and the warehouse will contact you to pay the extra shipping cost.
Because Taobao direct shipping is more expensive, I only recommend you use it when you have an urgent order or a small order. If you have a large haul and want to save the shipping fee, you should go with consolidated shipping. After you choose this option, the seller will see your real address instead of the China warehouse address.
If your seller supports international shipping, they will send your order to this address and give you the international tracking number.
Thirdly, the vast majority of Taobao stores do not offer international shipping while the small minority that does tends to offer a solution that incurs high international shipping costs due to both high default international shipping rates and a lack of efficient packing.
Many of our customers also want us to buy from websites like Tmall. Many customers choose to let us combine several purchases from different websites into a single international shipment from our China warehouse, significantly reducing their chargeable shipping weight, and hence their international shipping costs.
This would be not be possible if you purchased directly from one of the small minority of Taobao stores that offer international shipping. Consolidating packages at our China warehouse before international shipping isn't just useful when buying from several different Chinese websites. Even when buying from different sellers from the same website, for example Taobao, each Taobao store is based in a different location in China, often far apart from each other.
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